Paul A. Hamlin, Clinical Director of the Lymphoma Outpatient Unit, is pictured in the new Clinic of the Future at our 64th Street Outpatient Center.
A staff member is pictured with our radio-frequency ID card. The ID card, which enables automatic check-in, results in decreased wait times, increased transparency about delays, and timely updates.
The technologically integrated room at the 64th Street Outpatient Center announces each member of a person’s treatment team by name and job function.
Additional fold-down seating is seamlessly integrated in each room, maximizing space.
José Baselga (left), MSK’s Physician-in-Chief and Chief Medical Officer, tries out the fold-down chair seating in the new Clinic of the Future, located at our 64th Street Outpatient Center.
Physicians can share information on in-room screens, including lab and radiology results and educational videos. This video features Dr. Hamlin.
The waiting area features workstations that include computers and outlets to charge phones.
Imagine what a futuristic oncology clinic might be like.
Before your treatment, your mobile device reminds you of your appointment time and location at Memorial Sloan Kettering and notifies you that appointments are running on schedule.
When you arrive, the “smart building” automatically checks you in, alerting the phlebotomy unit and your treatment care team that you’ve arrived. A greeter escorts you to the phlebotomy unit and then into the consultation room, where you settle into a comfortable chair. The reassuring face of your sister appears on a videoconferencing screen, virtually placing her in the room with you.
The technologically integrated room announces each person on your team by name and job function. Your doctor explains your treatment plan as you review PET scan images together on a monitor and discuss your next visit. The team answers all your treatment questions, and the nurse sends you video versions of the educational material and clinical trial synopsis to review at home.
A Real-Time Laboratory in Innovation
The MSK Clinic of the Future at our 64th Street Outpatient Center is already implementing these types of cutting-edge practices for patient care and clinical research in people with lymphomas and multiple myelomas.
The space, opened in June 2014, was designed in collaboration with patients, doctors, nurses, and top architects and design teams and aims to fashion an experience that will serve as a proving ground for the future.
Waiting areas feature rotating art exhibits (including pieces by patients and staff) and provide charging stations and work areas for patients and families. Our consultation rooms are an intimate space that seamlessly transforms from examination to consultation mode via subtle lighting shifts and specially designed chairs.
Behind the scenes, real-time location services allow patients to freely move about the clinic. Patients and staff wear unobtrusive radio-frequency ID cards that enable us to automatically check people in to phlebotomy and dynamically assign consultation rooms, resulting in decreased wait times, increased transparency about delays, and timely updates — improving efficiency and work flow.
By laying the groundwork for “smart rooms” responsive to each patient, we are preparing to introduce educational content and clinical research materials using in-room video portals that reflect an individual’s specific needs.
Through wireless technology, patients and physicians can review laboratory or radiology results eye to eye. Physicians can share information on their screens to examine trends in laboratory findings, view radiographic images, and coordinate care.
Simultaneously, we’re building a video library of educational and clinical research materials to convey essential information about cancer care and treatment — all of which can be seamlessly shared via email and patient portals.
The multimedia content will initially include nursing materials on managing symptoms, wellness content, nutrition advice, and clinical-trial briefs that present concepts in an understandable manner.
The “Why” of the Clinic of the Future
At the heart of all of these efforts is our relentless drive to offer the very best cancer care in the world, centered on the specific needs of each patient.
By boosting our ability to work as a team in embracing each patient and shaping individual treatment plans, the clinic enables us to provide the latest in cutting-edge approaches to diagnosis, treatment, and ultimately, the conquering of cancer.