Hospital Information: How We Help

If you have any insurance questions or concerns, please call Memorial Sloan Kettering's Insurance Information line at 646-497-9176. A financial counselor can provide information on the contracts we have with insurance companies, and can also explain the steps to take to get insurance coverage for our services.

After an initial consultation with a Memorial Sloan Kettering physician, a case manager assigned to you may be able to help with insurance issues. If our proposed treatment plan is not available within your network of providers, our case managers will advocate for you with your insurance company to try to obtain coverage for care at Memorial Sloan Kettering. Sometimes a carrier will revise its initial decision and authorize treatment here based on the treatment plan recommended by our doctors.

Your Memorial Sloan Kettering physician's office can put you in touch with our Case Management Department.


Patients with insurance questions should contact our Insurance Information line at 646-497-9176, Monday through Friday, 9 AM to 5 PM ET.