We conduct patient satisfaction surveys on a continual basis so that we know patients' opinions about our care. These surveys help us understand how patients feel about their experiences here and identify issues we may need to address. The charts below show some of the measures from our most recent survey.
Survey of Inpatients by Comparison with Peer Institutions*
Since Memorial Sloan-Kettering Cancer Center is a teaching hospital, with its main campus located in New York City, we compare our ratings with a group of New York-area hospitals that also offer cancer treatment services. This is called “Peer Group” in the data noted below, and is available only for inpatient ratings.
Patients rate many aspects of their experience on a scale of Very Poor to Very Good. The ratings are combined and averaged, and appear as numbers.
Very Good = 100
Good = 75
Fair = 50
Poor = 25
Very Poor = 0
*First Quarter of 2012
| MSKCC | Peer Groups | |
|---|---|---|
| Overall Hospital Rating |
90 |
84 |
| Likelihood of Recommending the Hospital |
96 |
88 |
| Staff Worked Together to Care for Patient |
94 |
89 |
| Overall Cheerfulness of the Hospital |
91 |
88 |
| MSKCC | Peer Groups | |
|---|---|---|
| Overall Rating of Care Given |
95 |
89 |
| Skills of Physician |
96 |
91 |
| Friendliness/Courtesy of Your Physician |
94 |
89 |
| Skill of Nurses |
95 |
90 |
| Nurse's Attention Paid to Your Special Personal Needs |
91 |
87 |
| MSKCC | Peer Groups | |
|---|---|---|
| How Well Your Pain Was Controlled |
90 |
86 |
| How Well Staff Addressed Your Emotional Needs |
88 |
84 |
| Response to Concerns and Complaints Made during Your Stay |
89 |
83 |
Outpatient Survey
Survey data on Outpatient services at other hospitals are not available to us. The charts below show ratings only for Memorial Sloan-Kettering*.
*First Quarter of 2012
| MSKCC | |
|---|---|
| Likelihood of Recommending the Facility |
97 |
| Overall Rating of Care and Service |
95 |
| MSKCC | |
|---|---|
| Skills and Knowledge of Physician |
97 |
| Likelihood of Recommending the Physician |
96 |
| How Well Your Care was Coordinated across Different Treatment Areas |
93 |
| Time Your Physician Spent with You |
91 |
| MSKCC | |
|---|---|
| Staff Concern for Your Privacy |
93 |
| Effort to Include You in Decisions about Your Treatment |
92 |
| How Well Staff Addressed Your Emotional Needs |
91 |
| Staff Sensitivity to Personal Difficulties and Inconveniences Your Condition and Treatment Can Cause |
91 |
