For International Patients: Financial Information

It can be difficult to think about financial matters at the same time you are facing decisions about medical care and treatment. At the Bobst International Center at Memorial Sloan Kettering, we help you understand what to expect in terms of financial obligation, to help eliminate surprises and ease stress.

Cost of an Initial Consultation

If you schedule a consultation with a physician at Memorial Sloan Kettering, you will be required to pay a deposit when you register in person. The deposit typically covers your initial visit with one of our physicians, a review of submitted medical information, and any routine blood tests that may be ordered. The deposit will be determined once your appointment has been scheduled.

Cost of a Medical Records Review by Mail

The fee for a review of records by mail is US $2,000 and includes the review of medical reports. A follow-up review costs US $1,750. Payment in full is required before the review is completed.

Cost of Diagnostic Testing

If your Memorial Sloan Kettering physician orders diagnostic tests such as CT scans, MRIs, x-rays, or extensive blood work, please contact the Bobst International Center. We can tell you the costs for these tests. A deposit is required before we can make these appointments for you.

Cost of Treatment

If you and your physician decide that treatment at Memorial Sloan Kettering is appropriate for you, the Bobst International Center will inform you in writing about the required deposit. The deposit amount includes estimates of both the hospital and physician costs related to your treatment plan. Full payment is required 48 hours in advance of starting any treatment.

Cost Estimates

After your initial consultation at Memorial Sloan Kettering, we can provide you with an estimate of the cost of treatment. The Bobst International Center does not charge a fee to arrange for a medical services cost estimate.

Methods of Payment

We accept payment in the form of major credit cards, traveler's checks, certified checks, and wire transfers. Please complete our credit card authorization form or follow our bank wire transfer instructions. Wire transfers must be received 72 hours prior to treatment.

We recommend that you do not pay for our services in cash. We report all payments over US $10,000 to the United States Internal Revenue Service.

Insurance

Memorial Sloan Kettering works with a limited number of international insurance companies. To find out about possible insurance coverage, please contact us at international@mskcc.org.

Financial Statements

You will receive two different types of statements from Memorial Sloan Kettering:

  • A statement from our Physician Billing Department for professional services provided by a physician or a medical specialist. This Statement of Accounts for Physician Services is sent monthly.
  • A statement from Memorial Hospital for all non-physician costs. The Memorial Hospital Outpatient Statement of Accounts, sent monthly, includes details on prior balances, payments received, and charges for any outpatient hospital services you received during the previous month. If you are hospitalized, the Memorial Hospital Inpatient Statement of Accounts is sent out within two weeks of your discharge from the hospital.

You can submit these statements to your insurance company for reimbursement.

Refunds

If your actual charges are below the amount you have already paid, you will receive a refund. The Patient Accounts Department and Physician Billing Department send refunds after all charges have been processed — typically 30 days after the end of treatment.

If you paid by credit card, a refund will be made to your credit card account. Otherwise, you will receive your refund by check. If in the future you expect to return to Memorial Sloan Kettering for care, you want to may consider keeping some or all of the funds in your hospital and physician accounts.

Should you have any questions about the status of a Memorial Hospital refund, you can speak to an international counselor from Patient Financial Services by calling 212-639-7206. For information on the status of a refund from the Physician Billing Department, call 646-227-3275.