For International Patients: For International Patients: FAQs

1. How long does it take to get an appointment with a doctor at Memorial Sloan-Kettering?

After we receive your complete medical records, we will review them within three to five business days. Following this review, we will schedule your appointment within two to six weeks. The appointment date depends on the availability of the particular doctor. We will do everything we can to assist you in scheduling an appointment as quickly as possible.

2. Do you require all documents in English?

Yes. All documents must be translated into English. If you send or bring medical documents in any other language, your records review or consultation appointment will be delayed. Memorial Sloan-Kettering cannot translate documents into English, but we do offer a list of private translation services.

3. What will it cost to obtain treatment at Memorial Sloan-Kettering?

Once a physician recommends a treatment plan, please contact the Bobst International Center. We will be able to tell you the required deposit. This deposit will be an estimate of the hospital and physician costs related to your treatment plan.

4. Can I pay for my treatment in installments?

Unfortunately, no. Memorial Sloan-Kettering requires payment in full, in advance, prior to any international patient receiving services or treatment.

5. Is it possible to get a discount?

Unfortunately, no. Memorial Sloan-Kettering does not offer discounts.

6. When will I get a statement summarizing the services I received at Memorial Sloan-Kettering?

Hospital Outpatient and Physician Statements are sent out monthly. Hospital Inpatient Statements are sent out two weeks after discharge.

7. Will I get a refund if the actual costs of my treatment are less than my advance payment?

Yes. If your actual charges are below the amount you paid in advance, you will receive a refund. The Patient Accounts Department and Physician Billing Department send these refunds after all charges have been processed - typically 30 days after the end of treatment.

8. Can I remain in a private room or suite during my hospital stay?

A limited number of private hospital rooms and suites are available for patients with special needs. One hospital floor, in particular, has private suites. However, depending on your medical condition, your physician may recommend that you stay elsewhere in the hospital. If you choose a private room or suite, you will be asked to pay the additional amount in advance for these accommodations, in addition to a New York State surcharge.