For patients who have limited English proficiency, the inability to communicate effectively with healthcare providers can lead to problems with informed consent, inadequate understanding of a diagnosis and treatment, dissatisfaction with care, and other problems. In this study, researchers are assessing special dual handset phones to see if they can be used to enhance patient-provider communication.
The patient speaks on one of the handsets and a provider (doctor or nurse) on the other. Both are connected to Memorial Sloan Kettering’s Interpreter Service, and an interpreter translates information for the patient and provider. Patients and providers who participate in this study will be surveyed to see if this technology enhanced their communication and understanding.