Patient Satisfaction

How Patients Rate Our Care

We conduct patient satisfaction surveys on a continual basis so that we know patients' opinions about our care. These surveys help us understand how patients feel about their experiences here and identify issues we may need to address. The charts below show some of the measures from our most recent survey.

Survey of Inpatients by Comparison with Peer Institutions*

Since Memorial Sloan-Kettering Cancer Center is a teaching hospital, with its main campus located in New York City, we compare our ratings with a group of New York-area hospitals that also offer cancer treatment services. This is called "Peer Group" in the data noted below, and is available only for inpatient ratings.

Patients rate many aspects of their experience on a scale of Very Poor to Very Good. The ratings are combined and averaged, and appear as numbers.

Very Good = 100
Good = 75
Fair = 50
Poor = 25
Very Poor = 0

*Third Quarter of 2009

Hospital Overview - Patient Satisfaction Chart

	MSKCC	Peer Groups
Overall Hospital Rating	88	83
Likelihood of Recommending the Hospital	98	87
Staff Worked Together to Care for Patient	92	87
Overall Cheerfulness of the Hospital	92	84

	MSKCC	Peer Groups
Overall Rating of Care Given	95	88
Skills of Physician	95	91
Friendliness/Courtesy of Your Physician	93	89
Skill of Nurses	93	89
Nurse's Attention Paid to Your Special Personal Needs	89	85

	MSKCC	Peer Groups
How Well Your Pain Was Controlled	90	85
How Well Staff Addressed Your Emotional Needs	86	82
Response to Concerns and Complaints Made during Your Stay	86	81

Outpatient Survey

Survey data on Outpatient services at other hospitals are not available to us. The charts below show ratings only for Memorial Sloan-Kettering*.

*Third Quarter of 2009

	MSKCC
Likelihood of Recommending the Facility	96
Overall Rating of Care and Service	95

	MSKCC
Skills and Knowledge of Physician	96
Likelihood of Recommending the Physician	95
How Well Your Care was Coordinated across Different Treatment Areas	92
Time Your Physician Spent with You	89

	MSKCC
Staff Concern for Your Privacy	92
Effort to Include You in Decisions about Your Treatment	91
How Well Staff Addressed Your Emotional Needs	89
Staff Sensitivity to Personal Difficulties and Inconveniences Your Condition and Treatment Can Cause	89

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