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Making an Appointment

We conduct patient satisfaction surveys on a continual basis so that we know patients' opinions about our care. These surveys help us understand how patients feel about their experiences here and identify issues we may need to address. The charts below show some of the measures from our most recent survey.

Survey of Inpatients by Comparison with Peer Institutions*

Since Memorial Sloan-Kettering Cancer Center is a teaching hospital, with its main campus located in New York City, we compare our ratings with a group of New York-area hospitals that also offer cancer treatment services. This is called "Peer Group" in the data noted below, and is available only for inpatient ratings.

Patients rate many aspects of their experience on a scale of Very Poor to Very Good. The ratings are combined and averaged, and appear as numbers.

Very Good = 100
Good = 75
Fair = 50
Poor = 25
Very Poor = 0

*Third Quarter of 2009

Hospital Overview - Patient Satisfaction Chart
MSKCC Peer Groups
Overall Hospital Rating

88

83

Likelihood of Recommending the Hospital

98

87

Staff Worked Together to Care for Patient

92

87

Overall Cheerfulness of the Hospital

92

84


Professional Services Inpatient Chart
MSKCC Peer Groups
Overall Rating of Care Given

95

88

Skills of Physician

95

91

Friendliness/Courtesy of Your Physician

93

89

Skill of Nurses

93

89

Nurse's Attention Paid to Your Special Personal Needs

89

85


Patient Care Responsiveness Chart
MSKCC Peer Groups
How Well Your Pain Was Controlled

90

85

How Well Staff Addressed Your Emotional Needs

86

82

Response to Concerns and Complaints Made during Your Stay

86

81


Outpatient Survey

Survey data on Outpatient services at other hospitals are not available to us. The charts below show ratings only for Memorial Sloan-Kettering*.

*Third Quarter of 2009


Outpatient Overview Chart
MSKCC
Likelihood of Recommending the Facility

96

Overall Rating of Care and Service

95


Professional Services Outpatient Chart
MSKCC
Skills and Knowledge of Physician

96

Likelihood of Recommending the Physician

95

How Well Your Care was Coordinated across Different Treatment Areas

92

Time Your Physician Spent with You

89


Patient Care / Sensitivity Chart
MSKCC
Staff Concern for Your Privacy

92

Effort to Include You in Decisions about Your Treatment

91

How Well Staff Addressed Your Emotional Needs

89

Staff Sensitivity to Personal Difficulties and Inconveniences Your Condition and Treatment Can Cause

89

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