In addition to assisting you in arranging for medical care, our guest services staff can give you information and guidance about hotel accommodations or other lodging close to Memorial Sloan-Kettering. We can assist you in making travel arrangements, and have a limousine or ambulance meet you at the airport. Details of several of our services follow:
- Translation Services
Our staff can recommend several translation services should you need documents translated before your arrival or while you are in New York.*
- Medical Interpreters
Upon advance request, skilled interpreters can be made available to assist you during medical consultations and services at Memorial Sloan-Kettering. There is no charge for interpreters used for qualifying medical appointments.
- Personal Interpreters
We encourage you to bring an English-speaking friend or relative with you to help you get around New York. Our staff can also arrange for a personal interpreter to guide you through non-medical encounters throughout the city.*
- Ground Transportation
We can arrange for a car service to drive you to and from your airport, as well as around the New York metropolitan area. If one is needed, we can arrange for an ambulance to carry you to and from the airport.*
- Accommodations
We can give you information about hotel accommodations and other lodgings close to Memorial Sloan-Kettering and throughout the city. (Hotel reservations are strongly recommended in advance of any trip to New York.)
- Companion Services
We can provide companions to help you or your family with shopping and other errands, to guide you on excursions throughout the city or trips to and from appointments, or to assist you with light housekeeping, medication reminders, and other tasks.*
- Business Services
Our staff can assist you in gaining access to fax machines, laptop rentals, translation services, and messenger/courier services.*
- Necessities of New York Life
Knowing where to shop is essential. Our staff is ready to help you locate the stores you need to find the items you want. We can direct you to nearby facilities that offer personal-care services such as haircuts, coloring, and styling; manicures, pedicures, facials, and spa treatments; and tailoring. Our staff can help you with information about New York's multi-national cultural events and activities, restaurants, sporting events, and places of worship. We can also put you in touch with appropriate contacts at your country's consulate.
*The cost of these services can be charged to a major credit card.
