If you have any insurance questions and concerns, please call Memorial Sloan-Kettering's Insurance Information line at 646-497-9176. A financial counselor will provide information on the contracts we have with insurance companies. This counselor can explain the steps you can take to get insurance coverage for our services.

After an initial consultation with a Memorial Sloan-Kettering physician, our case managers may be able to help with insurance issues. If our proposed treatment plan is not available within your network of providers, our case managers will advocate for you with your insurance company to try to obtain coverage for care here at Memorial Sloan-Kettering. Sometimes a carrier will revise its initial decision and authorize treatment here based on the treatment plan recommended by our doctors.

Your Memorial Sloan-Kettering physician's office can put you in touch with our case management department.

For many years, Memorial Sloan-Kettering Cancer Center has provided financial help to patients in need. If you do not have health insurance or are worried that your health insurance may not cover your hospital bill in full, we may be able to help.

The Memorial Sloan-Kettering Financial Assistance Program helps uninsured and underinsured patients with household income up to four times the federal poverty level who cannot get publically funded health insurance and cannot afford to pay for their medical care.

Hospital and physician fees can be reduced for patients who qualify for this Program. Aid is given based on the patient's household income, assets, family size, expenses and medical needs. Each application for assistance is handled confidentially and requires the cooperation of the applicant. More information on applying for this program can be found in the Financial Assistance Program brochure. (Este folleto está disponible en inglés y en español.)

If you do not qualify for the Financial Assistance Program and your health insurance does not completely cover your medical expenses, we will work with you to arrange a payment plan. We understand that each patient has a unique financial situation and encourage you to contact our Patient Financial Services department if you need our assistance.

Contact Our Financial Assistant Program

If you have any questions or wish to speak with someone about the Financial Assistance Program at Memorial Hospital, please contact the Patient Financial Services department at 212-639-5880.