Rick is responsible for the management and tracking of the Computing Resource Group HelpLine. He troubleshoots and dispatches computing issues specific to the Department of Epidemiology & Biostatistics and the institutional Clinical Research Database (CRDB). Rick functions as the departmental liaison to Information Systems at Memorial Sloan-Kettering Cancer Center and coordinates testing of new software, upgrades, and patches for automated deployment. He leads the departmental web site committee and develops materials for the departmental Internet and Intranet Web pages.