Testimonials

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The introduction of patients in the QA meetings across the hospital completely changed the discussion. We went from abstract considerations to thinking, Wow, there is an actual human being at the end of all of this — how will any changes affect him?
Kent Sepkowitz Deputy Physician in Chief Quality & Safety

“Since the Patient and Family Advisory Council for Quality at MSK was created, it has highlighted the vital partnership between patients and their families and MSK that is integral to patient care. The insights and ideas shared by our patient and caregiver representatives to PFACQ have helped to ensure that the patient’s voice is not only heard but listened to. I listened when a pediatric patient talked to PFACQ about the isolation that young people with cancer often experience, and then I watched MSK staff work to address it. Another patient reminded us that services offered by Integrative Medicine and visits from our Caring Canines are important elements of patient care that should be shared with outpatients as well as those in the hospital, and now they’re available at many sites throughout the region. PFACQ and our patient and caregiver representatives have made MSK a stronger, more compassionate, and more patient-centered organization than ever before.”

-Ned Groves, Executive Vice President and Hospital Administrator