Frequently Asked Questions About the New MyMSK Mobile App

This information answers frequently asked questions (FAQ) about the new MyMSK mobile application (app). An early version of the app is available now for patients to give us feedback. This version is for people who are trying out the new app before it becomes available for everyone in 2022.

To see what the new app looks like, watch this video.

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What’s the difference between the old and new MyMSK apps?

We redesigned the MyMSK app with a new look and made it easier to use. We also improved some features. You can now add your MSK appointments to the calendar on your device. You can now choose your favorite navigation tool, such as Google Maps, Apple Maps, or Waze. And soon, we’ll be adding more new features to the new MyMSK app.

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Do I have to switch to the new app now?

No. But if you want to, you can download the new MyMSK app early, before we switch over in early 2022. If you use this early version, please help us by giving us your feedback.

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Where can I give MSK my feedback about the new app?

Go to the “Menu” section on the bottom right of your screen. Tap “Submit Feedback” to link to a short survey.

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Can I give MSK feedback more than once?

Yes! As you use the new app, you can share your feedback anytime.

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What operating system do I need to use the new app?

If you have an iOS device (Apple iPhone or iPad), you need version 12 or higher. If you have an Android device, you need version 6.0 or higher. If you have an older operating system, you will not be able to download the new MyMSK app. You can continue to use the website version of MyMSK at my.mskcc.org.

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How do I download the new app?

Please read the resource with instructions for your iOS device (Apple iPhone or iPad) or Android device:

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Why may I need to log in again when I’m using the app?

Until the new app is ready in early 2022, you must log in again to use some parts of the app. These sections are Engage (questionnaires), Telemedicine, eConsents, and Billing. We know it’s inconvenient to ask you to keep logging in. It’s only until the new app is available in early 2022.

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What happens to all my information in the “old” MyMSK app?

It’s all still there! Your information will not change. All your appointments and medical information will be there in the new app.

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Where do I find what I need on the app?

The new MyMSK app makes it easier to find what you use the most. First, look on the navigation bar on the bottom. If you don’t see what you need, look in the “Menu” section. It’s on right at the bottom of your screen.

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I added an appointment to my device’s calendar app. Will my calendar update if I change or cancel the appointment? 

No. Your device’s calendar apps, such as iOS Calendar and Google Calendar, will not update automatically if your appointment changes. There are 2 ways to make updates to your device’s calendar if your appointment changes:

  • You can update the appointment yourself in your device’s calendar.
  • Delete the old appointment from your device’s calendar. Then add the updated appointment back to your calendar from the MyMSK app.
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Can I go back to the old version of the MyMSK app?

Yes, but only until the new version fully launches in early 2022. It’s up to you which version you want to use until then. You can go back to the “old” MyMSK app by installing it again from Google Play and the Apple App Store.

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What if I need help with the new MyMSK app?

Please call the MyMSK Help Desk Monday through Friday, 9 a.m. to 5 p.m. (Eastern time) at 800-248-0593. Tell them you have the new MyMSK app.

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Do I need to do anything when the new app is available in early 2022?

Yes. If you’re an early user of the new app, you’ll get a notification to update to the new app. Stay tuned for updates!

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Can I choose which version of the app I use after the new app is available in early 2022?

No, there will be only one version of the MyMSK app, the new version. You can also continue to use the website version of MyMSK at my.mskcc.org.

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