How to Sign Your Telehealth Consent Form

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This information explains how to sign your telehealth consent form for your televisit.

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About Your Televisit

A televisit is when your healthcare provider uses technology to care for you without you having to travel to their office. During your televisit, you and your healthcare provider will see, hear, and talk with each other through video or telephone. Your healthcare provider will be able to check how you’re doing, diagnose any problems you have, and come up with a treatment plan for you. Your video won’t be recorded or saved. For more information about televisits, read our resources Televisits at MSK and Tips for Your Televisit.

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How to Sign Your Telehealth Consent Form

Before your televisit, you will need to sign a consent form explaining what you can expect from your televisit. You will need to sign this form on your own. Your caregiver won’t be able to sign the form for you.

You can sign your consent form on your computer or smart device (smartphone or tablet) using a web browser. To sign your consent form, follow these steps:

  1. Log into your MyMSK account. You can do this by going to my.mskcc.org (see Figure 1).
Figure 1. MyMSK homepage

Figure 1. MyMSK homepage

  1. On your homepage, click on “Profile” at the top right menu on your screen (see Figure 2).
    Figure 2. Click "Profile"

    Figure 2. Click “Profile”

  2. Click “Consent Forms” (see Figure 3).
    Figure 3. Click "Consent Forms"

    Figure 3. Click “Consent Forms”

  3. Click “Telehealth Informed Consent” and read through the consent form (see Figure 4).
    Figure 4. Click “Telehealth Informed Consent”

    Figure 4. Click “Telehealth Informed Consent”

  4. Once you’ve read the consent form, click the checkbox next to “I give consent” at the bottom of your screen (see Figure 5). This confirms that you read, understood, and agree to what is written in the form. Click “Submit.”
    Figure 5. Click the checkbox next to “I give consent”

    Figure 5. Click the checkbox next to “I give consent” and “Submit”

  5. You’ll see a downloadable PDF of your consent form here. You can click “Download PDF” to download your form for your records (see Figure 6).
    Figure 6. Click "Download PDF"

    Figure 6. Click “Download PDF”

  6. When you’re done, click “I Accept” (see Figure 7).
    Figure 7. Click "I Accept"

    Figure 7. Click “I Accept”

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Resources

For more information about getting ready for your televisit, read these resources:

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Help with Televisits

If you need help or have questions about getting ready for your televisit, call 800-248-0593 and press 1 to reach the Telemedicine Help Desk. You can also email telehelp@mskcc.org. You can reach the Telemedicine Help Desk Monday through Friday from 9:00 am to 5:00 pm.
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If you have any questions, contact a member of your healthcare team directly. If you're a patient at MSK and you need to reach a provider after 5:00 pm, during the weekend, or on a holiday, call 212-639-2000.

For more resources, visit www.mskcc.org/pe to search our virtual library.

How to Sign Your Telehealth Consent Form - Last updated on May 5, 2020
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