Time to Read:
About 1 minute
You don’t need to download software. The telemedicine visit will open in a web browser. We recommend using the latest version of Google Chrome, Microsoft Edge, or Safari.
You will see different screens depending on when you test your device. It will look different 15 minutes before your visit than it does once your visit starts.
Test your device 15 minutes or more before your visit:
- Click on the link for your appointment. You can use the link we sent in your email, in MyMSK, or by text.
- Log in to your telemedicine visit.
- Look for the “Device Check” button. It’s in the visit information section, under the “Get Ready for Your Visit tab.” It’s also where you can find our step-by-step Telemedicine Tutorial. You can see what the visit will look like (see Figure 2).
Figure 2. The screen when you join the visit more than 15 minutes before it starts. Select the “Device Check” button to test your device.