Joining through MyMSK

Time to Read: About 1 minute

To join your telemedicine visit using MyMSK, follow these steps:

  1. Login to your MyMSK account by going to or opening the MyMSK app.
    • If you plan to use your MyMSK app for your telemedicine visit, make sure you have the latest version of the app downloaded on your smartphone or tablet.
    • If you don’t have a MyMSK account, visit, call 646-227-2593, or call your healthcare provider’s office for an enrollment ID. For more information, watch our video How to Enroll in MyMSK: Memorial Sloan Kettering’s Patient Portal.
    • If your caregiver manages your MyMSK account for you, ask them for your login information or have them help you.
  2. On your homepage under Appointments, find the telemedicine visit you’re joining. Select “Start Telemedicine Visit” (see Figure 9).
Figure 7. Select “Start Telehealth Visit”

Figure 9. Select “Start Telemedicine Visit”

  1. A screen will come up asking for access to your camera and microphone. Select “Allow” to let your healthcare provider see and hear you (see Figure 10).
Figure 10. Select “Allow”

Figure 10. Select “Allow”

Tell us what you think

Tell us what you think

Your feedback will help us improve the educational information we provide. Your care team cannot see anything you write on this feedback form. Please do not use it to ask about your care. If you have questions about your care, contact your healthcare provider.

While we read all feedback, we cannot answer any questions. Please do not write your name or any personal information on this feedback form.

Questions Yes Somewhat No
Please do not write your name or any personal information.