The link to join your visit: How and when MSK sends you a link

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The link will open in a web browser. You do not need to download anything.

There are 3 ways we will send you a link to join your telemedicine visit.

  • MyMSK: From your MyMSK account, you can join your visit from the Appointments tab.

Go to the section Joining through MyMSK

  • Text: If you signed up to get text messages from MSK, we will text you the link.

Go to the section Joining through Text Message

  • Email: If you don’t see the email in your inbox, check your junk or spam folders.

Go to the section Joining through Email

Here’s when you can expect to get the link.

  • We will send it 3 days before your telemedicine visit. We will send it again 2 hours before your visit.
  • If your telemedicine visit is in less than 3 days, we will send the link after you schedule the appointment. We will send it again 2 hours before your visit.
  • We will email a link to anyone you invite to join your telemedicine visit.

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