How to Download the New MyMSK Mobile App (Android)

An Introduction to the New App

These instructions are for the new MyMSK mobile app for Android devices. It’s for people helping MSK try out the new app before it becomes available for everyone in 2022. Trying out the new app is completely optional. If you have trouble downloading or using the new app, just delete it. You can go back to the other version for now.

If you already have the MyMSK app, this app will replace it. The new app looks different, but all your information is the same, and you can use the same features. You can watch this video to see what the new app looks like.

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Differences Between this Version and the App Available in Early 2022

  • They’re downloaded differently.
  • This version has a few extra login steps. You must enter your username and password to use some parts of the app. These sections are Engage (questionnaires), Telemedicine, eConsents, and Billing. 
  • If you use the new app now, we’ll ask you to help us by sharing your feedback. You can complete a short survey to tell us what you think.
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What Operating System Do I Need?

For an Android device, you need version 6.0 and higher. If you have an older operating system, you will not be able to download the new app. You will not be able to use a mobile app version of MyMSK. You can continue to use the desktop version of MyMSK.

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How to Download the New MyMSK app

The download steps are different from regular apps. The software will ask you to sign up as a tester to download the app. Don’t worry, you’re not really a tester!

  1. Pick the Android mobile device you want the new MyMSK app on. Sign in with the Gmail address that you will use to download the app from the Play Store.  
  2. Open this link: https://play.google.com/apps/testing/org.mskcc.mymsk and tap the “Become a Tester” blue button (see Figure 1).
    Figure 1. The “Become a tester” blue button

    Figure 1. The “Become a tester” blue button

  3. The next screen will display “Welcome to the testing program. You are now a tester” (see Figure 2).
    Figure 2. The new MyMSK app welcome screen

    Figure 2. The new MyMSK app welcome screen

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Install or Update MyMSK

  1. Search the Google Play store for MyMSK. The next screen will show the MyMSK app. Take a little break! It may take up to 15 minutes for the app to refresh. You’re ready to take the next step when you see MyMSK (Beta) on your screen (see Figure 3).
    Figure 3. The MyMSK app screen

    Figure 3. The MyMSK (Beta) app screen

  • If you already had the MyMSK app on your device, you will now update the app. Tap the green “Update” button (see Figure 4).
    Figure 4. The “Update” button

    Figure 4. The “Update” button

  • If you did not already have the app installed, tap the “Install” green button in the middle of the screen (see Figure 5).
    Figure 5. The “Install” button

    Figure 5. The “Install” button

  1. Open MyMSK. Tap the “Open” green button (see Figure 6). When the app opens, follow the instructions for logging in or creating an account.
    Figure 6. The “Open” button

    Figure 6. The “Open” button

  2. Log in using your MyMSK account username and password (see Figure 7). Follow the instructions for setting up the app. For information on using the app, watch the video The New MyMSK Mobile App.
    Figure 7. The MyMSK login screen

    Figure 7. The MyMSK login screen

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How to Share Your Feedback with MSK

Please help MSK by sharing your thoughts about the app after you have used it for a few days. Sharing your feedback is optional, but it will help us improve the new app.

  1. Tap the “Menu” icon on the bottom right.
  2. Tap the “Share Feedback” link to complete a survey about your experience with the app see Figure 8). This will open your browser and a link to a short survey.
    Figure 8. The “Share Feedback” screen

    Figure 8. The “Share Feedback” screen

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How to Delete the new App and Go Back to the Previous Version 

You can still use the previous MyMSK app until early 2022, when everyone will switch to the new app. Until then, you can stop using the new app anytime.

To delete the new app and install the previous version, follow these steps:

  1. Press and hold the icon for the new app on your device until it wiggles. Follow the instructions for removing the app.
  2. Go to the link https://play.google.com/apps/testing/org.mskcc.mymsk
  3. Tap on “Leave the Program.” The screen will show “You left the testing program” (see Figure 9).
    Figure 9. Deleting the new app screen

    Figure 9. Deleting the new app screen

  4. Take a break! It can take up to 15 minutes for Google Play to refresh.
  5. Search for MyMSK on Google Play. Tap the “Install” green button (see Figure 10).
    Figure 10. The MyMSK “Install” button

    Figure 10. The MyMSK “Install” button

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Get Help Using the App

If you have questions about the new app, please read the resource Frequently Asked Questions About the New MyMSK Mobile App. If you need help, call the Help Desk at 800-248-0593 Monday through Friday from 9 a.m. to 5 p.m. (Eastern time). Please tell the Help Desk that you are using the new version of the app.

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Tell us what you think

Tell us what you think

Your feedback will help us improve the information we provide to patients and caregivers. We read every comment, but we're not able to respond. If you have questions about your care, contact your healthcare provider.
 

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