How to Download the New MyMSK Mobile App on Your iPhone (iOS)

These instructions are for the new MyMSK mobile app. It’s for people helping MSK by using the new app before it becomes available for everyone in 2022. Trying out the new app is completely optional. If you have trouble downloading or using the new app, just delete it. You can go back to the other version for now.

If you already have the MyMSK app, this new app will replace it. The app looks different. All your information is the same, and you can use the same features. You can watch this video to see what the new app looks like.

Back to top

Differences Between this Version and the App Available in Early 2022

  • They’re downloaded differently.
  • This version has a few extra login steps. You must enter your username and password to use some parts of the app. These sections are Engage (questionnaires), Telemedicine, eConsents, and Billing. 
  • If you use the new app now, we’ll ask you to help us by sharing your feedback. You can complete a short survey to tell us what you think.
Back to top

What Operating System Do I Need?

If you have an iOS device (Apple iPhone or iPad), you need version 12 and higher. If you have an older operating system, you will not be able to download the new app. You will not be able to use a mobile app version of MyMSK. You can continue to use the desktop version of MyMSK.

Back to top

How to Download the New MyMSK App

  1. Download the TestFlight app. On your iPhone or iPad, tap this TestFlight link.
  2. Open TestFlight
  • Tap “View in App Store” in the middle of the screen (see Figure 1).  
Figure 1:.The TestFlight download screen

Figure 1. The TestFlight download screen

  • Tap “Get” (see Figure 2).
  • Tap “Open” to download TestFlight to your iPhone or iPad (see Figure 3).
Figure 2. The download cloud icon screen

Figure 2. The “Get” screen

Figure 3. The “Open” screen

Figure 3. The “Open” screen

  1. The Welcome to TestFlight screen will have a pop-up asking about notifications. Tap “Allow” (see Figure 4). Then tap the “Continue” blue button at the bottom of the screen (see Figure 5).  You will see TestFlight’s “terms and conditions” screen. Please accept the terms. 
Figure 4. The TestFlight welcome screen 

Figure 4. The TestFlight welcome screen

Figure 5. The Continue blue button

Figure 5. The Continue blue button

Back to top

Installing the New MyMSK app

 
  1. After you tap the “Continue” blue button, the next screen will read “No Apps Available to Test” (see Figure 6). You can now close the TestFlight app on your device.
Figure 8. TestFlight screen

Figure 6. TestFlight screen

2.    Start Testing: Tap this TestFlight link

  • Scroll down to “Step 2 Join the Beta.” Tap the “Start Testing” button (see Figure 7). 
  • In the next screen, tap the “Accept” blue button (see Figure 8).  
Figure 9. The “Start Testing” screen

Figure 7. The “Start Testing” screen

Figure 8. The “Accept” screen

Figure 8. The “Accept” screen

  • The next screen, tap the “Install” blue button (see Figure 9).
Figure 9. The “Install” screen

Figure 9. The “Install” screen

Back to top

Open the New MyMSK App

You have now finished downloading the new app. Next, we will set up the new app.

  • Tap the “Install” button (see Figure 10).
    Figure 10. The "Install" screen

    Figure 10. The “Install” screen

  • Tap the “Open” blue button (see Figure 11).
  • Tap “Allow” on the pop-up notification screen (see Figure 12).
    Figure 11. The MyMSK “Open” screen

    Figure 11. The MyMSK “Open” screen

    Figure 13. The “Allow” screen

    Figure 12. The “Allow” screen

  • Tap “Next” (see Figure 13).
  • Tap “Start Testing” (see Figure 14).
    Figure 13. The “Next” screen

    Figure 13. The “Next” screen

    Figure 15. The “Start Testing” screen 

    Figure 14. The “Start Testing” screen

Back to top

Log in to MyMSK

After you install the MyMSK app, you will see the MSK icon on your home screen. 

  • When the app opens, follow the instructions for logging in or creating an account (see Figure 15).
    Figure 15. The new MyMSK app

    Figure 15. The new MyMSK app

  • Log in using your MyMSK account username and password (see Figure 16). Follow the instructions for setting up the app. For information on using the app, watch the video The New MyMSK Mobile App.
    Figure 16. The MyMSK login screen

    Figure 16. The MyMSK login screen

Back to top

How to Share Your Feedback with MSK

Please help MSK by sharing your thoughts about the app after you have used it for a few days. Sharing your feedback is optional, but it will help us improve the new app.

  1. Tap the “Menu” icon on the bottom right.
  2. Tap the “Share Feedback” link to complete a survey about your experience with the app (see Figure 17). This will open your browser and a link to a short survey.
    Figure 17. The “Share Feedback” screen

    Figure 17. The “Share Feedback” screen

Back to top

How to Delete the new App and Go Back to the Previous App

You can still use the current MyMSK app until early 2022, when everyone will switch to the new app. Until then, you can stop using the new app anytime.

To delete the new app and install the current app:

  1. Press on the app icon until it wiggles. Follow instructions for removing the app.
  2. Go to the Apple App Store and search for MyMSK. 
  3. Tap on the download icon to install the MyMSK app (see Figure 18).
    Figure 21. MyMSK download screen 

    Figure 18. MyMSK download screen

Back to top

Get Help Using the App

If you have questions about using the new app, please read the resource Frequently Asked Questions About the New MyMSK Mobile App. If you need help, call the Help Desk at 800-248-0593 Monday through Friday from 9 a.m. to 5 p.m. (Eastern time). Please tell the Help Desk that you are using the new version of the app.

Back to top

Tell us what you think

Tell us what you think

Your feedback will help us improve the information we provide to patients and caregivers. We read every comment, but we're not able to respond. If you have questions about your care, contact your healthcare provider.
 

Questions Yes Somewhat No

Last Updated