Getting Ready for Your Televisit: Using Cisco Jabber Guest on Your Apple Computer

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This information explains how to use the Cisco Jabber Guest application (app) for your televisit at Memorial Sloan Kettering (MSK). These instructions are only for Apple computers, such as a MacBook, using Google Chrome or Firefox.

If you have a personal computer (PC), such as a Dell computer, the instructions in this resource won’t work on your computer. For instructions on how to install Jabber Guest on your PC, read our resource, Getting Ready for Your Televisit: Using Cisco Jabber Guest on Your Personal Computer (PC).

About Your Televisit

A televisit is when your healthcare provider uses technology to care for you without you having to travel to their office. During your televisit, you and your healthcare provider will see, hear, and talk with each other using the Cisco Jabber Guest app. Your healthcare provider will be able to check how you’re doing, diagnose any problems you have, and come up with a treatment plan for you. For more information about televisits, read our resource Televisits at MSK.

Before your visit, follow the steps in this resource to install the app on your Apple computer. You will only need to do this once on each computer you use for your televisits. Your video won’t be recorded or saved.

For more information about how to get the most out of your televisit, read our resource Tips for Your Televisit.

 

Internet connection

You will need an Internet connection for your televisit and to install Cisco Jabber Guest. This can be an Internet connection using Wi-Fi or your cellular network connection.

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Steps to Install Cisco Jabber Guest on Your Apple Computer

Follow the steps below to install Cisco Jabber Guest on your Apple computer.

  1. Log into your MyMSK (patient portal) account. You can do this by going to my.mskcc.org.
    • If you don’t have a MyMSK account, visit my.mskcc.org or call 646-227-2593 to sign up. For more information, talk with your healthcare provider or watch the video How to Enroll in the Patient Portal: MyMSK.
    • If your caregiver manages your MyMSK account for you, make sure they’re with you during your televisit so they can help you.
  2. On your homepage, click on messages.
  3. You should have a message from your healthcare provider with a link (see Figure 1). Click the link in the message. You can also copy and paste the link into your browser.
    Figure 1. Your message

    Figure 1. Your message

  4. If you’re using the Chrome web browser, you will see the Cisco Jabber Guest setup page. Click the “Download” button to start downloading Cisco Jabber Guest (see Figure 2). If you’re using a web browser other than Chrome, you can skip this step.
    Figure 2. Setup page

    Figure 2. Setup page

  5. Next, you will see a window at the bottom of your screen asking if you’d like to keep the Jabber Guest file. Click the “Keep” button to continue (see Figure 3).
    Figure 3. Keep the Jabber Guest file

    Figure 3. Keep the Jabber Guest file

  6. Now you will see a file on the bottom of your screen that reads “JabberGuest” (see Figure 4). Double click the file to begin the download.
    Figure 4. Double click the Jabber Guest file

    Figure 4. Double click the Jabber Guest file

  7. If you’re downloading Cisco Jabber Guest for the first time, you will need to add it to your web browser. Click the “Add to Chrome” button (see Figure 5).
    Figure 5. Add Cisco Jabber Guest to Chrome

    Figure 5. Add Cisco Jabber Guest to Chrome

  8. If you get a message that you can’t open the Cisco Jabber Guest app because it wasn’t downloaded from the App Store, you will need to adjust your security settings. You can do this by clicking the magnifying glass at the top right corner of your screen to open Finder. Type in “security and privacy” in the search box.
    • If you didn’t get this message, skip to step 10.
  9. In the security and privacy window, click “General” and then click the “Open Anyway” button. This will open the download for the Jabber Guest app (see Figure 6).
    Figure 6. Click "General" and "Open Anyway"

    Figure 6. Click “General” and “Open Anyway”

  10.  
    Next, click the “Open” button (see Figure 7).
    Figure 7. Click "Open"

    Figure 7. Click “Open”

  11. On the next screen, click the “Add extension” button (see Figure 8).
    Figure 8. Add extension to your browser

    Figure 8. Add extension to your browser

  12. Next, you will need to let Cisco Jabber Guest access your camera and microphone by clicking the “Always Allow” button (see Figure 9). This will let your healthcare provider see and hear you during your televisit.
    Figure 9. Accessing your camera and microphone

    Figure 9. Accessing your camera and microphone

  13. Once Cisco Jabber Guest is connected, you will see yourself and a call button on the bottom of your screen (see Figure 10). Click the “Call” button to start your televisit.
    Figure 10. The call button

    Figure 10. The call button

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Understanding the Buttons

You may need to use the buttons below during your visit (see Figure 11).

Figure 11. The buttons on the app

Figure 11. The buttons on the app

  • The keypad is what you press when you need to dial a number. You won’t need to use this during your call.
  • The full screen button will make your video fill your whole screen or make your screen small.
  • The mute and unmute button is used to mute and unmute your microphone. When you’re muted, your healthcare provider can’t hear you.
  • The video button switches your video on and off.
  • The self-view button switches your view of your own video on and off.
  • The share button is used to share your screen with your healthcare provider. You can use this to share a picture or a document with your healthcare provider.
  • You can press the end call button when you want to end your call.
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