COVID-19 Community Resources

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COVID-19 General Resources for New York and New Jersey

NYC Government Resources and Information

General information

  • Testing sites, announcements and restrictions, data, and resources for individuals, businesses, and non-profits

Immigrants

  • Downloadable, translated resource guides
  • Health services, food resources, housing and utility, education and childcare, employee and employer services, LGBTQ+, legal updates, COVID-19 FAQ, etc.

By neighborhood

  • Health services, food resources, community organizing, financial resources

NYC COVID-19 information

New Jersey Government Resources and Information

NJ.gov resource list

New Jersey Hotline:

  • Call: 2-1-1
  • Call (24/7): 1-800-962-1253
  • Text: NJCOVID to 898-211
  • Text your zip code to 898-211 for live text assistance

NJ COVID-19 information

New York City Health and Hospitals (H&H) COVID-19 Information

  • H&H testing sites
  • If your primary care provider is closed, you can call NYC Health and Hospitals at 1 844-692-4692
  • For COVID-related concerns, call 1-212-COVID19

Insurance Resources

The IHCD Affordable Care Act Navigation Program can assist community members in applying for health insurance through the NYSOH marketplace. If you lost your job, health coverage, or want to change your coverage, contact us: call 646-888-8060.

Housing Resources

Housing Rights:

Eviction resources:

Utilities

There is a NYS law that prevents utility companies from suspending service during the pandemic.

Con Ed:

  • If you’re a residential customer and have experienced a change in your financial circumstances as a result of the COVID-19 pandemic, you may be eligible for special protections to avoid terminations in the future. Under the law, if you are a residential customer and contact us to affirm that you experienced a change in financial circumstances as a result of Covid-19 starting on or after March 7, 2020.
  • They will not disconnect your service for non-payment before March 31, 2021.
  • You will be eligible for a payment agreement or to request a new agreement that requires no down payment, late fees, or penalties.
  • To self-certify, you must attest as follows: “I attest that due to the COVID-19 state of emergency, which began on March 7, 2020, I have experienced a change in financial circumstances.”
  • To receive these protections, you must call 1-800-75-CONED (1-800-752-6633).
  • Please note: Due to the pandemic, they are not turning off residential customers for non-payment now regardless of their financial situation.
  • They are also waiving new late-payment fees for residential customers and allowing most customers to pay with a credit or debit card fee free (excludes large commercial customers).

National Grid:

  • The Parker Mosley Act protects NY residential customers from having their service terminated due to nonpayment during the COVID-19 state of emergency, currently set to expire on January 1, 2021. After the state of emergency expires, NY residential customers who state/attest that they have experienced a change in financial circumstances due to the pandemic are also protected from having their service terminated through March 31, 2021 — and will be offered a deferred payment agreement with no late payment charges or penalties.
  • Call 1-718-643-4050 and claim that you have had a change in financial circumstances due to the pandemic and we will set up a no-down-payment deferred payment plan.

For cellular and internet providers (Verizon, AT&T, T-Mobile, etc.) community members should call their providers, explain their situation, and ask to set up a payment plan or inquire about any eligible programs.

Unemployment Resources

  • CARES Act information page: https://www.dol.gov/coronavirus/unemployment-insurance
  • The Volunteers of Legal Service’s Unemployed Workers Project provides free legal advice to low-wage and unemployed workers who are seeking government benefits. If you need support accessing benefits, call the Unemployed Workers Project hotline at 347-521-5720 or fill this interest form.
  • If not eligible for unemployment, you might be able to apply for disaster unemployment assistance
  • Eligibility
    • Social security number
    • Do not have to wait 7 days after unemployment to file
    • To collect benefits, you must be ready, willing, and able to work, and actively looking for work during each week in which you are claiming benefits
    • You must have worked and been paid for at least 2 calendar quarters and total wages paid to you in your base period must be one and one-half times your high quarter wages
  • New Yorkers interested in applying for unemployment can file a claim online (recommended) or over the phone.

Pandemic Unemployment Assistance in NY State

  • WHAT IS PUA?
    • Pandemic Unemployment Assistance (PUA) is a new Federal program that is part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act. PUA provides financial assistance for Americans who are unable to work due to the coronavirus pandemic but do not qualify for traditional unemployment insurance (UI).
  • WHO SHOULD APPLY?
    • You should apply if you are unable to work as a result of the coronavirus pandemic and any of the following apply to you:
      • Self-employed New Yorkers;
      • Independent contractors
      • New Yorkers who worked for an app-based company (i.e. “gig workers”)
      • Farmers
      • Those diagnosed with COVID-19 or who have COVD-19 symptoms and are seeking a diagnosis
      • Those living with a household member who has been diagnosed with COVID-19;
      • Those providing care for a family or household member diagnosed with COVID-19
      • A primary caregiver for a child unable to attend school or another facility due to COVID-19
      • Those unable to reach their place of employment due to an imposed quarantine or because they have been advised by a medical provider to self-quarantine due to COVID-19
      • Those scheduled to commence new employment that cannot reach their workplace as a direct result of COVID-19
      • Those who became a major breadwinner because the head of their household died from COVID-19
      • Those who quit their job as a direct result of COVID-19
      • Those whose place of employment closed as a direct result of COVID-19
      • Those with insufficient work history and affected by COVID-19
      • New Yorkers otherwise not qualified for regular or extended UI benefits and affected by COVID-19.
  • HOW DO I APPLY?
    • DOL has launched an updated, streamlined online application that allows New Yorkers to apply for either traditional UI or PUA, depending on their eligibility. You do not have to complete a separate application for PUA.
    • THE BEST WAY TO APPLY IS ONLINE:
      • Visit unemployment.labor.ny.gov
      • The application will determine which program — UI or PUA — you should be applying for and then prompt you to answer program-specific questions
      • DOL will process your application and contact you if any additional information is needed
    • IF YOU CANNOT APPLY ONLINE, YOU CAN APPLY ON THE PHONE:
      • Call 1-888-209-8124
      • Use the automated phone system to apply
      • DOL will process your application and contact you if any additional information is needed

Legal Resources

  • Legal Aid Society continues its work
  • NYLAG: phone counseling
  • Cancer Advocacy Project (CAP) continues to provide free legal services to low and moderate- income cancer patients and survivors in New York City with the preparation of Wills and Advance Directives, cancer-related employment discrimination, and private health insurance denials.
  • NY Peace Institute Direct Services
    • They provide FREE conflict resolution services and restorative justice programs that help New Yorkers settle their conflicts and heal from incidents of harm.

Telehealth Resources

  • The State Department of Financial Services will require insurance companies to waive co-pays for telehealth visits.
  • Tele-mental health: New Yorkers can call the state’s hotline at 1-844-863-9314 to schedule a free appointment.
  • Educational resources for telehealth

MSK resources:

Mental Health Resources

Nine tips to reduce stress in less than a minute from NYC Well

Resources Developed by IHCD Faculty Member, Rosario Costas Muniz, PhD

Food Resources

Community Food Advocates Resource Finder:

  • Grab-and-go prepared meals
  • Food delivery
  • Grocery and pantry items
  • Financial assistance to purchase food

Resources include:

Pantries:

Please call pantries to inquire about operating hours.

IHCD FOOD Navigators:

The Food to Overcome Outcome Disparities (FOOD) Initiative at IHCD operates 13 pantries for cancer patients that are co-located in cancer clinics in Manhattan, Queens, Brooklyn, the Bronx, and Long Island to provide healthy food items to food insecure cancer patients.