Presentation Title

Money Talk in the Doctor's Office

Patients are being increasingly burdened by high out-of-pocket healthcare costs. One way to manage such costs is to discuss them during clinic appointments. We analyzed transcripts of physician-patient interactions from almost 2000 clinical appointments, to determine what patients and physicians talk about when they talk about healthcare costs. We discovered that cost conversations are much more common than experts previously thought, often involve substantive discussions about how to reduce out-of-pocket costs, but also often lead to missed opportunities to better incorporate healthcare costs into medical decisions.

Date & Time(s)


Memorial Sloan Kettering Cancer Center 
1275 York Avenue 
Room M-107 
New York, NY 10065 


Katherine Wong



Survivorship, Outcomes And Risk Program

Center for Health Policy & Outcomes



Peter A. Ubel, MD

Associate Director, Health Sector Management and Madge and Dennis T. McLawhorn University Professor

Duke University: The Fuqua School of Business