At Memorial Sloan Kettering Cancer Center (MSK), our patients are at the center of all our work. We’re always thinking about how we can support you and your loved ones. Our new patient portal, MSK MyChart, is a secure online resource that helps you stay connected to your care team, whether you’re at home or on the go.
MSK patients and caregivers can access medical information in MSK MyChart, our patient portal.
Why has MSK moved to MSK MyChart?
We made this change so our patients can have a better experience. MyChart is the patient portal used by top hospitals across the United States. MSK MyChart makes it easier to access your health information, manage your appointments, and communicate with your care team.
Why use MSK MyChart?
MSK MyChart makes managing your health easier than ever before. MSK MyChart has all the same features you know from MyMSK, and more. Here are some highlights:
MSK MyChart is the best way to stay connected to your care at MSK. You can use MSK MyChart in a browser on your computer or use the MSK MyChart app on your smartphone or tablet.
With MSK MyChart, you can:
- See your medical information
- Message your care team
- Manage your appointments
- View your test results
- Ask for prescription refills
- Pay bills
- Join a video visit with your provider
- Fill out health questionnaires
- Read patient education information
At MSK, we want to make sure you understand your medical information clearly. MSK MyChart lets you choose between English, Spanish, Russian, and Simplified Chinese, so you can feel confident that you’re in control of your health.
Once you change your preferred language, you can see many features, such as prescription refills and bill payments, in the language you chose. Some things — such as your MSK provider notes, lab and test results, and messages you send to your care team — are still available only in English.
If your other healthcare providers also use MyChart, you can connect your accounts to see all your health information in one place. This means you can easily access your medical records, test results, and appointment details from different providers, all within MSK MyChart. By having everything you need in one place, it’s easy to stay organized.
How to enroll in MSK MyChart
Enrolling in MSK MyChart is easy. Follow these instructions to sign up:
If you are already a MyMSK user, you should have gotten an email in mid-January. The email included a special link and explained how to activate your account.
If you are a current MSK patient but don’t have a MyMSK account, tell your care team you’d like to enroll in MSK MyChart. They will send you an email invitation.
If you are a new MSK patient as of February 1, 2025, you will get an email invitation to MSK MyChart before your first appointment. If you didn’t get that email, call your care team.
Help with your MSK MyChart account
If you need help with your account, the MSK MyChart Help Desk is here to support you. Call 646-227-2593 to get in touch.
What’s happening to MyMSK?
MyMSK is still available in a read-only version as of February 1, 2025. To log in, go to my.mskcc.org in a web browser on your computer, tablet, or smartphone. The MyMSK mobile app is no longer available.
Read-only means that, as of February 1, 2025, you can still view medical information and messages from January 31, 2025, or earlier. The read-only version of MyMSK does not show any new or updated information, and you cannot send messages or make any changes. You also need to use the read-only version of MyMSK to pay bills from January 31, 2025, and earlier.
MyMSK Read-Only will be available from January 31, 2025, to December 31, 2025. To log in, go to my.mskcc.org.
All the most important information about you and your care is securely stored and transferred in MSK’s system. You don’t have to worry: We still know exactly who you are, and what your diagnosis and treatment plan are. This transition has not affected your care at MSK in any way.
The MSK MyChart app has replaced the MyMSK app in the App Store and Google Play Store.
- If you have automatic app updates enabled on your iPhone, iPad, or Android device, the MyMSK app automatically updates and becomes MSK MyChart.
- If you don’t have automatic updates enabled, you need to update the app manually.
How to update apps on your iPhone or iPad (support.apple.com)
How to update apps on your Android device (support.google.com)
To get new medical information, send messages to your care team, and more, go to MSK MyChart at MSKMyChart.mskcc.org.