Visitor Policy

Visitor Policy

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Ensuring the health and safety of our patients and staff is our top priority as we continue to meet the challenges presented by COVID-19. Limiting the number of people in our facilities is one of most important safeguards we’ve put in place, and one way we’re doing that is by maintaining a limited visitor policy.

To help make arrival as seamless as possible, visitors should register ahead of time using the visitor registration form.

In-person visitors are only allowed in the following circumstances:

  • Patients admitted to our hospital will be permitted visitors in the following circumstances:
    • Inpatients will be allowed one visitor per day. No change of visitors is permitted during visiting hours.
    • Visiting hours will vary by floor. Inpatients on floors 15-19 will be permitted a visitor between 8:00 am and 12:00 pm. Inpatients on floors 4-14 will be permitted a visitor between 2:00 pm and 6:00 pm. Inpatients admitted at the David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center will be permitted a visitor between 2:00 pm and 6:00 pm daily.
    • All visitors must be at least 18 years old.
    • All visitors should enter at the Main Entrance at 1275 York Avenue, where they must check in.
    • Visitors to Memorial Hospital and the David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center must go directly to a patient room – they are not permitted in any other parts of our facilities at this time. 
  • Patients at the end-of-life
    • Two caregivers will be allowed to visit at the same time, with the ability to swap visitors throughout the day.
  • Pediatric patients
    • One parent or caregiver will be permitted to accompany pediatric patients.

Beginning July 8, patients undergoing endoscopic and interventional radiological procedures, as well as patients undergoing surgeries, will be able to have one person accompany them to any MSK location where these procedures are provided (Memorial Hospital, the David H. Koch Center for Cancer Care, the Josie Robertson Surgery Center, MSK Commack, MSK Monmouth, and MSK Westchester). Approved caregivers are permitted to stay with the patient during the pre-procedure period and may rejoin the patient at the time of discharge. Visitors must exit the building while the patient is undergoing the procedure and during the recovery period.

What to Know Before Coming to MSK

On Wednesday, June 24, the governors of New York, New Jersey, and Connecticut issued a joint travel advisory requiring a 14-day quarantine for people traveling from states with significant community spread of COVID-19. As of today, those states are: Alabama, Arkansas, Arizona, California, Delaware, Florida, Georgia, Iowa, Idaho, Kansas, Louisiana, Mississippi, North Carolina, Nevada, Oklahoma, South Carolina, Tennessee, Texas, or Utah. If a visitor has been to an impacted state in the last 14 days, they will not be allowed to visit, except in specific circumstances.

All visitors will be screened for recent travel, exposure to COVID-19, and symptoms (a fever, cough, difficulty breathing, body aches, chills, or new loss of sense of taste or smell). If the visitor has any of these symptoms, they will not be allowed to visit.

All patients, staff, and visitors must wear masks at MSK clinical locations. An MSK staff member will give you a mask when you arrive. Please wear that mask at all times.

For patients with appointments at Memorial Hospital, please use the entrance at 1275 York Avenue between 67th and 68th Streets.

For patients who need help getting out of the car and into the building, an MSK staff member will be able to meet and assist them.

We appreciate your understanding as we continue to make adjustments to our policies and procedures to protect our patients and staff.

Virtual Visitor Program

We understand how important it is for your loved ones to be together when facing cancer, and we’re here to help. Whether your loved one is admitted to the hospital or coming in for an outpatient appointment, we have ways to keep you connected.

Caregivers and loved ones can use technology to stay in touch, and we will assist in facilitating those virtual connections. Please feel free to bring a personal device with you to connect with caregivers and loved ones  during your appointment and while you are in our care. If you’re new to using technology to keep in contact, we’ve put together some information about how to use common apps to get you started.

For patients at our MSK locations, we have tablets and phones available for use along with staff to help you use them. Patients receiving treatment in our outpatient locations can use the technology in our treatment rooms to video chat with their loved ones during appointments.