How to test your device after your appointment starts

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  1. You will be in the virtual room. Select the 3 dots (more) at the top of the screen (see Figure 3). Click “Device Settings.”
Figure 3. A sample of a screen after the care team joins the telemedicine visit. To test your device, select the 3 dots at the top of your screen (more). Then select the device settings button.

Figure 3. A sample of a screen after the care team joins the telemedicine visit. To test your device, select the 3 dots at the top of your screen (more). Then select the device settings button.

  1. Make sure your video and microphone are turned on. If they are off, the camera and microphone symbols will be crossed out. Look for them at the top of your screen (see Figure 4). Select the camera or microphone symbols to turn them back on.
Figure 4. The video and microphone symbols at the bottom of your screen.

Figure 4. The video and microphone symbols at the bottom of your screen.

  1. If Step 2 does not work, check your device settings if access is blocked to your camera or microphone. See the section Troubleshooting Tips for help.

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