MSK patients offer helpful tips on becoming a new patient

VIDEO | 3:32

Newly diagnosed? Hear advice from our patients.

Michael:
You have a diagnosis of cancer, and there's all this fear and there's apprehension and you're nervous and you're scared. You've got surgery in front of you. You've got quality of life issues ahead of you. What I wish I had known was that you can come out the other side of this journey.

Lorena:
When I received the news that I had cancer, it was devastating and I was lost, completely lost.

Ming:
You are meeting with a lot of different people, so what I would really recommend to patients is just do your best to take notes.

Michael:
Come to the appointment prepared. Come with questions.

Norma:
I had questions about my recovery. I had questions about the possibility of chemo. I was placed on a clinical trial, and I had questions about that.

Michael:
Prior to coming to MSK, my wife and I had been to a variety of different doctors, and we got a lot of different answers and no clear direction. It was the first time that a definitive plan was put in place where I actually had a recommendation of which way to go.

Ming:
My care team consisted of doctors, social workers, nurses.

Michael:
It's not just one doctor you're dealing with. You're dealing with all of MSK and their entire team approach to your care.

Lorena: 
The way they greet me, it was just overwhelming. I was so happy. It was 100% personalized for me.

Norma:
I was told to expect patient-centered care and I kind of felt that from the beginning, from that first day that I walked in.

Ming:
There were even people there just to hang out with me and to kill time. If you need something, ask. And even if it's something small like, “Nothing tastes good,” or “Everything tastes awful and I can't eat any of this,” it's important to tell someone and they can help you address your needs as a patient

Lorena: 
One of the programs that I found helpful was Integrated Medicine. For example, acupuncture. It helped me to calm down; and then after the treatment, it managed the pain.

Norma:
I immediately used the nutrition program because it was amazing. I used their PT program. I used their Visible Ink program, which is wonderful and it gives you tremendous emotional support.

Lorena: 
Another thing that is very helpful is the MSK Patient Portal. You can set up appointments. You can request prescriptions. You can also use the portal for a telemedicine visit. On the days that you don't have any energy, telemedicine is there for you. There is no difference at all between being seen in person or telemedicine.

Norma:
I never felt that I couldn't call someone, even if it was the doctor's nurse, and just talk.

Ming:
The silver lining from being diagnosed with cancer is I taught myself how to be positive. 

Lorena: 
This experience taught me to live in the moment, and you learn how to live life in a better way.