Frequently Asked Questions About Viewing Your Notes in MyMSK

After you visit healthcare providers, they’ll write a note to summarize the most important information from the visit. These notes become part of your medical record. You can see some of those notes in your patient portal, MyMSK.

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Which notes can I see?

At this time, only notes written by your Survivorship, Gynecology Surgery, and Gynecologic Medical Oncology providers are available in MyMSK. Notes written by other healthcare providers, even if you saw them on the same day, won’t be in MyMSK.

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When can I see my notes?

It usually takes 4 to 7 days after the visit for the note to be available in MyMSK. If you receive emails when you have new lab results in MyMSK, you’ll get an email telling you the note is available. If you’d like to get emails to notify you when you have notes and lab results available, follow these steps:

  1. Select the circle that has your initials in it on the top right of the MyMSK page
  2. Select Profile
  3. Select Settings
  4. Select Notifications
  5. Look for Account Activity. On the right, you’ll see a + sign
  6. Select +
  7. Next to “New lab results available” select Send Daily
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Where can I find my notes?

You can read notes in MyMSK by following these steps:

  1. On the blue banner at the top of the MyMSK page, select Medical Info
  2. Select Medical Documents
  3. You’ll see the notes listed as Assessments

If you have trouble finding your notes, please call the MyMSK Help Desk toll free at 800-248-0593 or at 646-227-2593, Monday through Friday between 9:00 am and 5:00 pm (Eastern Time).

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Who can see my notes?

Once your notes are in MyMSK, anyone with access to your MyMSK account can read them. You can view and update who has access to your account by following these steps:

  1. Select the circle that has your initials in it on the top right of the MyMSK page
  2. Select Profile
  3. Select Account Access
  4. Follow the directions for viewing or changing account access
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How can I share my notes?

You can share your notes by downloading them to your computer and sending them to anyone you want to see them, such as healthcare providers outside of MSK, and friends and family who support you in your care.

 
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When is it helpful to read my notes?

  • After your visit, to make sure you understood what you and your healthcare provider discussed.
  • Between appointments, so you can review your healthcare provider’s instructions.
  • Before your next visit, to help you remember what happened at the last visit. Reading them before your next appointment may also help you think of new information to share with your healthcare provider and any questions you may want to ask.
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What if I don’t understand my note?

You may not understand everything in your healthcare provider’s note. The names of some visit notes may look a bit hard to read and understand because they’re from your electronic health record. Also, healthcare providers use medical words to explain your health to other members of your healthcare team, and it’s common for patients to not know the meaning of some words. You can find definitions on websites such as the National Cancer Institute and WebMD. You can also use “Messages” in MyMSK to ask your healthcare provider about the note. Usually you’ll get their answer in 2 business days (Monday through Friday).

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What if I see a mistake in my note?

If you think your note is wrong or incomplete, contact the healthcare provider who wrote it by using “Messages” in MyMSK. Your healthcare team will take a look and get back to you. Usually you’ll get their answer in 2 business days (Monday through Friday). They may message you if they need more information from you, or more time to review the possible mistake. If there’s an error throughout your medical record, you’ll need to fill out a form called a Patient Request for Amendment of Records. Your healthcare team will tell you if you need to complete the form and will send it to you.

 
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What if I want to see all my notes?

If you’d like a copy of your medical record, following these steps:

  1. On the blue banner at the top of the MyMSK page, select Medical Info
  2. On the bottom right of the page, select Ask for Your Medical Records
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Your feedback will help us improve the information we provide to patients and caregivers. We read every comment, but we’re not able to respond. If you have questions about your care, contact your healthcare provider.
 

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