How to Install the Withings Health Mate App

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Time to Read: About 2 minutes

You must download the Withings Health Mate app from the iOS or Google Play Store (see Figure 1).

Figure 2. The Withings Health Mate app

Figure 1. The Withings Health Mate app

  1. Open the Health Mate app on your smartphone or tablet. You will see a notification pop-up (see Figure 2). Select your notification preference.
    Figure 3. The notification preference screen

    Figure 2. The notification preference screen

  2. Sign up for an account (see Figure 3). Tap the “Sign up” blue button. If you already have an account, log in.
    Figure 4. The sign up and log in screen

    Figure 3. The sign up and log in screen

  3. Create a new account. Tap “No product yet?” (see Figure 4).
    Figure 5. The product selection screen

    Figure 4. The product selection screen

  4. Go to the bottom of the screen. Tap “Log in with your e-mail” (see Figure 5).
    Figure 6. The log in screen

    Figure 5. The log in screen

  5. Enter your email address. Then create a password. Next, tap the top 2 selections about terms and privacy policies. Tap the “Sign Up” blue button (see Figure 6).
    Figure 7. The new account screen

    Figure 6. The new account screen

  6. Create your profile. Enter your first name, last name, sex, and date of birth. Tap “Next” (see Figure 7).
    Figure 8. The profile screen

    Figure 7. The profile screen

  7. Continue to create your profile. Enter your height and weight. Tap “Next” (see Figure 8).
    Figure 9. The profile screen

    Figure 8. The profile screen

  8. You will see a screen that asks you about activating Apple Health. Tap “Not now” on the left (see Figure 9).
    Figure 10. Activate Apple Health screen

    Figure 9. Activate Apple Health screen

  9. Tap the “Done” blue button (see Figure 10). You have activated your Health Mate account.
    Figure 11. Account activation screen

    Figure 10. Account activation screen

  10. You can now connect the BPM Connect monitor to your Health Mate account. From the menu at the bottom of the Home screen, tap “Devices” (see Figure 11).
    Figure 12. Health Mate home screen

    Figure 11. Health Mate home screen

  11. Tap the “Install a device” blue button (see Figure 12).
    Figure 13. Install a device screen

    Figure 12. Install a device screen

  12. Tap “Blood pressure monitors” (see Figure 13).
    Figure 14. Product selection screen

    Figure 13. Product selection screen

  13. Tap “BPM Connect” (see Figure 14).
    Figure 15. BPM Connect screen

    Figure 14. BPM Connect screen

  14. Tap the “Install” blue button (see Figure 15).
    Figure 16. Install button screen

    Figure 15. Install button screen

  15. Get your BPM Connect monitor. Place it near the smartphone or tablet that has the Health Mate app and your MyMSK app. Press and hold the monitor’s power button for 3 seconds. Your BPM Connect monitor will display “SETUP.” When it is powered on, tap the “Next” blue button (see Figure 16).
    Figure 17. The monitor power screen

    Figure 16. The monitor power screen

  16. You will see a blue light and “Setup” on your BPM Connect monitor. The Health Mate app will start to connect to the monitor (see Figure 17).
    Figure 18. The Health Mate connection screen

    Figure 17. The Health Mate connection screen

  17. When it connects to your monitor, the Health Mate screen will display “BPM Connect detected.” Tap the “Next” blue button (see Figure 18).
    Figure 19. Successful connection screen

    Figure 18. Successful connection screen

  18. When you see the prompt, tap the “Pair” blue button to pair the BPM Connect monitor to your smartphone or tablet (see Figure 19).
    Figure 20. The pair screen

    Figure 19. The pair screen

  19. When the Health Mate app has paired with your BPM Connect monitor, tap the “Next” blue button (see Figure 20).
    Figure 21. The connection screen

    Figure 20. The connection screen

  20. Connect to a Wi-Fi network. You must connect to Wi-Fi to send your blood pressure measurements to your care team. Go to the Wi-Fi selection screen (see Figure 21). Select a network and enter your password. You will see a screen that tells you your BPM Connect monitor is ready (see Figure 22).
    Figure 22. Wi-Fi networks

    Figure 21. Wi-Fi networks

    Figure 23. The BPM Connect monitor is ready to use

    Figure 22. The BPM Connect monitor is ready to use

Connecting Your Account to MyMSK

  1. Open the MyMSK mobile app and log in (Figure 23).
    Figure 23. MyMSK mobile app Log in screen

    Figure 23. MyMSK mobile app Log in screen

  2. Read the emergency notification. Press the “x” at the top right to close the screen (see Figure 24).
    Figure 24. The emergency notification screen

    Figure 24. The emergency notification screen

  3. At the bottom of the screen, select “Messages” (see Figure 25).
    Figure 25. The menu at the bottom shows Messages

    Figure 25. The menu at the bottom shows Messages

  4. Select the message “MSK Device Connection” (see Figure 26).
    Figure 27. The device connection screen

    Figure 26. The device connection screen

  5. Select the link for Withings account (Figure 27).
    Figure 27. Screen with link

    Figure 27. Screen with link

  6. Log in to your account (see Figure 28). Select “Allow this app” to connect to Validic (see Figure 29). Your blood pressure measurements will be sent to your MSK care team through Validic.
    Figure 28. The login screen for Validic

    Figure 28. The login screen for Validic

    Figure 29. The final screen for connecting your accounts

    Figure 29. The permission screen for Validic

  7. The accounts will connect. Then select “Done” at the top left corner of the screen (see Figure 30). Your Withings account is now connected to MyMSK.
    Figure 30. The final screen for connecting your accounts

    Figure 30. The final screen for connecting your accounts

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Last Updated

Tuesday, September 6, 2022