Memorial Sloan Kettering Cancer Center (MSK) does not exclude people or treat them differently because of race, color, religion, creed, gender, age, sex, national or ethnic origin, marital, caregiver, familial or partnership status, sexual orientation, gender identity or expression or transgender status, citizenship status or alienage, disability, status in the uniformed services of the United States (including veteran status), or any other status protected by law.
If you believe that MSK has failed to provide these services or discriminated in another way on the basis of race, color, religion, creed, gender, age, sex, national or ethnic origin, marital, caregiver, familial or partnership status, sexual orientation, gender identity or expression or transgender status, citizenship status or alienage, disability, status in the uniformed services of the United States (including veteran status), or any other status protected by law you can file a grievance with:
Jorge Capote
VP, Patient Relations
1275 York Avenue
New York, NY 10065
Phone: 212-639-7202
Fax: 212-717-3118
Email: [email protected]
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Jorge Capote is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services’ Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Language and Communication Assistance
MSK provides language and communication assistance free of charge, including but not limited to:
- Interpreters in any language, including sign languages
- Written information in accessible formats (such as large print, audio, accessible electronic formats, and information translated into languages other than English)
For more information, please visit our Language and Communication Help section. If you need these services, please contact Alexandra Forauer, Director, Destination Services, at 212-639-3783 or at [email protected]
