Getting Ready for Telemedicine Visit Using MSK Telemedicine

This information explains how to get ready for your telemedicine visit using MSK Telemedicine.

Back to top

About Your Telemedicine Visit 

A telemedicine visit is when your healthcare provider uses technology to care for you without you having to travel to their office. During your telemedicine visit, you and your healthcare provider will see, hear, and talk with each other using MSK Telemedicine. Your healthcare provider will be able to check how you’re doing, diagnose any problems you have, and come up with a treatment plan for you. Your video won’t be recorded or saved.

For more information about telemedicine visits, read Telemedicine Visits at MSK and Tips for Your Telemedicine Visit.

Back to top

Getting Ready for Your Telemedicine Visit 

If you would like to have an interpreter join your call, let the Office Coordinator who scheduled your appointment know.

Sign a consent form

Before your telemedicine visit, you’ll need to sign a consent form explaining what you can expect from your telemedicine visit. You must sign this form on your own. Your caregiver won’t be able to sign the form for you.

For information about the consent form and how to sign it, read our resource How to Sign Your Telehealth Consent Form.

Test your audio and video settings

You can test your microphone, speaker, and camera before your telemedicine visit by clicking the link for your appointment in MyMSK or in the email or text message we send you. Once you’re logged into your MSK Telemedicine visit, click the “Audio/Video Settings” button in the upper right-hand corner and test your settings.

Add a family member, friend, or caregiver

If you’d like to have your family member, friend, or a caregiver join your call, you can invite them by sending them the link we send you or by inviting them through MyMSK by following steps 1 to 4 below. If you don’t have a MyMSK account, you can invite others to your telemedicine visit by clicking the link in the email or text message we send you 3 days before your telemedicine visit. Your healthcare provider’s Office Coordinator or a Care Coordinator at MSK can also help you invite others using their email address.

  1. Go to my.mskcc.org and log into your MyMSK account.
  2. In your appointments, select “More” and then “Details” (see Figure 1).
    Figure 1. Select “More”

    Figure 1. Select “More”

  3. Select “Show Details” (Figure 2).
    Figure 2. Select "Show Details"

    Figure 2. Select “Show Details”

  4. Select “Add a Family/Friend to This Telemedicine Call” (see Figure 3).
    Figure 3. Select “Add a Family/Friend to this Telemedicine Call”

    Figure 3. Select “Add a Family/Friend to This Telemedicine Call”

  5. Fill out the information and select “Add” and “Okay” (see Figure 4).
    Figure 4. Select "Add" and "Okay"

    Figure 4. Select “Add” and “Okay”

You can also invite family and friends from the virtual room before your telemedicine visit begins. For more information, read the “Enter the virtual room” section of this resource.

Back to top

Joining Your Telemedicine Visit 

Follow the steps in this section to start your telemedicine visit through MyMSK or through the email or text message we send you.

Joining through MyMSK

  1. Go to my.mskcc.org and log into your MyMSK account. You may do this from your computer, smartphone, or tablet. You can also use your MyMSK app. If you plan to use your MyMSK app for your telemedicine visit, make sure you have the latest version of the app downloaded on your smartphone or tablet.
  2. On your homepage, find the telemedicine visit you’re joining and select “Start Telehealth Visit” (see Figure 5).
    Figure 5. Select “Start Telehealth Visit”

    Figure 5. Select “Start Telehealth Visit”

  3. A screen will come up asking for access to your camera and microphone. Select “Allow” to let your healthcare provider see and hear you (see Figure 6).
    Figure 6. Select “Allow”

    Figure 6. Select “Allow”

Joining through text message

  1. If you asked to get text messages from MSK, we’ll send you a text message with a link from MSK Telemedicine 3 days before your telemedicine visit and again on the day of your telemedicine visit. When it’s time for your visit to start, tap the link in your text message.
  2. A screen will open in your web browser. Tap “I am the patient” and enter your date of birth. Then, tap “Submit” (see Figure 7).
    Figure 7. Tap “I am the patient” and enter your name and date of birth

    Figure 7. Tap “I am the patient” and enter your name and date of birth

Joining through email

  1. If you asked to get emails from MSK, we’ll send you an email with a link from MSK Telemedicine 3 days before your telemedicine visit and again on the day of your telemedicine visit. When it’s time for your telemedicine visit to start, select the link in your email.
  2. A screen will open in your web browser. Select “I am the patient” and enter your name and your date of birth. Then, select “Submit.”
 

Enter the virtual room

Before your telemedicine visit, you can wait for your healthcare provider in the virtual room. Starting about 45 minutes before your scheduled telemedicine visit appointment time, you can join the virtual room by clicking your telemedicine visit link. As you wait for your healthcare provider, you can access MSK resources, test your audio and video settings, and invite family members and friends to your telemedicine visit right from the virtual room. When your healthcare provider is ready to see you, they’ll enter the virtual room.

Back to top

Understanding the Buttons

You may need to use the buttons below during your telemedicine visit (see Figure 8).

Figure 8. The virtual room

Figure 8. The virtual room

  • The resources tab has helpful links to MSK resources.
  • The gallery view button shows you the video of all the people in your telemedicine visit.
  • The share screen button shares your screen with your healthcare provider. You can use this to show a picture or document to your healthcare provider.
  • The full screen button makes your video fill your whole screen.
  • The show video button switches your video on and off.
  • The mute button mutes and unmutes your microphone. When you’re muted, your healthcare provider can’t hear you.
  • The chat button opens or hides the chat box.
  • The leave call button ends your telemedicine visit.
  • The invite people button allows you to invite friends or family members to the visit.

If you have trouble turning on your microphone or video, your healthcare provider can turn them on and off for you during your telemedicine visit. Ask them for help if you need to.

Back to top

Help with Telemedicine Visit 

If you need help or have questions about getting ready for your telemedicine visit, call 800-248-0593 and press 1 to reach the Telemedicine Help Desk. You can also email telehelp@mskcc.org. You can reach the Telemedicine Help Desk Monday through Friday from 9:00 am to 5:00 pm.
Back to top

Tell us what you think

Tell us what you think

Your feedback will help us improve the information we provide to patients and caregivers. We read every comment, but we're not able to respond. If you have questions about your care, contact your healthcare provider.
 

Questions Yes Somewhat No

Last Updated