Help With Your Financial Questions at MSK

Help With Your Financial Questions at MSK

We are here to help you answer your financial questions. Use the guide below to find the right person for your questions.

New Patients

Contact Patient Billing Services if:

  • You have questions about your insurance coverage. 
    Call: 646-497-9176
  • You don’t live in New York and have questions about receiving care at MSK.
    Call: 866-248-1274
  • You would like to know how much you might be charged.
    Call: 646-227-3378 or email: [email protected]

Contact the International Center if:

  • You live outside of the United States and you are interested in care at MSK.
    Call: 212-639-4900 or use AT&T Direct Access by dialing the access number for the country you are calling from, then dialing 888-675-7722.

Current Patients

You can pay your hospital and doctor bills online. 

  1. Go to to log in to MyMSK, our patient portal. 
  2. Click “Billing” at the top right. 
  3. Click “View and Pay Bills” on the left. You will leave MyMSK and will be directed to our secure payment website, VisitPay.

Contact Patient Billing Services if:

You can also meet in person with an expert from Patient Billing Services for information about billing and paying for your care. They can answer questions about your health insurance coverage, help you understand your bill, provide cost estimates, and more.

Hours and Locations: 

Memorial Hospital

  • Address: 1275 York Avenue, Room C130 
  • Days: Mondays, Tuesdays, and Thursdays
  • Time: 10 a.m. to 4 p.m.

Evelyn H. Lauder Breast Center

  • Address: 300 East 66th Street, Room 103 
  • Days: Monday through Friday
  • Time: 10 a.m. to 4 p.m.

Rockefeller Outpatient Pavilion

  • Address: 160 East 53rd Street, 3rd Floor
  • Days: Monday through Wednesday
  • Time: 10 a.m. to 4 p.m.

Contact Patient Financial Services if:

  • You need help paying your hospital bills and would like to learn more about your options.
    Call: 212-639-3810
  • Your medication co-pay is high and you would like to learn more about prescription assistance programs.
    Call your doctor’s office and ask to meet with your Patient Access Coordinator.
Join the Patient Financial Services team at our free, virtual talks, offered throughout the year to educate patients on how to navigate the financial aspects of their care. You can find the schedule here.