Helpful Phone Numbers

Helpful Phone Numbers

Main Telephone Number



For New Patients

800-525-2225 (Please also see Making an Appointment.)

For International Patients

Or use AT&T Direct Access by dialing the access number for the country you are calling from, then dialing 888-675-7722

Find a Doctor

See our physician directory.

Contact a Patient Care Facility

See our locations.

Reach a Patient at Memorial Hospital

  • Call our Patient Information Desk at 212-639-7081.
  • Cards and gifts can be sent to:
    Memorial Sloan Kettering Cancer Center
    1275 York Avenue
    New York, NY 10065
    Please include the patient’s name and room number.

Visiting Hours

  • Adult inpatients: 6:00 a.m. to 10:00 p.m.
  • Pediatric inpatients: 8:00 a.m. to 8:30 p.m.
  • Intensive Care Unit (ICU): 11:00 a.m. to 7:00 p.m.

For more information, see our Policy for Visitors of Patients.

Request Medical Records

Contact our Release of Information department by phone at 646-227-2089 or email [email protected].

Visit Our Gift Shop

To purchase a gift for someone at our inpatient hospital, call 212-639-8035. We are open Monday to Friday, from to , and on weekends and holidays from to , Eastern time. Learn more about the Gift Shop.

Find Support Services

For more information, see Support Services.

Contact a Patient Representative

If you have a concern, question, or complaint about your care, or would like someone to serve as your advocate, call our Patient Representatives Department at 212-639-7202.

Ask Billing Questions

For general information about insurance coverage and billing for treatment at Memorial Sloan Kettering, call 646-497-9176. Learn more at Insurance & Billing.

Incoming Calls

You may see 646-888-2001 show up on your phone when someone from MSK calls you. If so, please call your MSK physician or one of the numbers on this page for more information.