Helpful Phone Numbers

Helpful Phone Numbers

Main Telephone Number



For New Patients

800-525-2225 (Please also see Making an Appointment.)

For International Patients

Or use AT&T Direct Access by dialing the access number for the country you are calling from, then dialing 888-675-7722

Find a Doctor

See our physician directory.

Contact a Patient Care Facility

See our locations.

Reach a Patient at Memorial Hospital

  • Call our Patient Information Desk at 212-639-7081.
  • Cards and gifts can be sent to:
    Memorial Sloan Kettering Cancer Center
    1275 York Avenue
    New York, NY 10065
    Please include the patient’s name and room number.

Visiting Hours

  • Adult inpatients: 6:00 a.m. to 10:00 p.m.
  • Pediatric inpatients: 8:00 a.m. to 8:30 p.m.
  • Intensive Care Unit (ICU): 11:00 a.m. to 7:00 p.m.

For more information, see our Policy for Visitors of Patients.

Request Medical Records

There are several ways to ask for (request) your MSK medical records.

After asking for your records, please wait at least 10 business days before asking for an update.

Visit Our Gift Shop

To purchase a gift for someone at our inpatient hospital, call 212-639-8035. We are open Monday to Friday, from to , and on weekends and holidays from to , Eastern time. Learn more about the Gift Shop.

Find Support Services

For more information, see Support Services.

Contact a Patient Representative

If you have a concern, question, or complaint about your care, or would like someone to serve as your advocate, call our Patient Representatives Department at 212-639-7202.

Ask Billing Questions

For general information about insurance coverage and billing for treatment at Memorial Sloan Kettering, call 646-497-9176. Learn more at Insurance & Billing.

Incoming Calls

You may see 646-888-2001 show up on your phone when someone from MSK calls you. If so, please call your MSK physician or one of the numbers on this page for more information.