Frequently Asked Questions (FAQs)

What type of information may MSK share through health information exchanges (HIEs)?

Examples of information MSK may share include:

  • Name, date of birth, gender identity and birth sex, and address.
  • Past and future appointments.
  • Doctor name.
  • Institution name.
  • Future MSK admissions, discharges, and transfer notifications to your other providers.
  • Medical conditions.
  • Medications.
  • Allergies.
  • Past surgeries and procedures.
  • Results of surgeries, procedures, and other tests, including blood work, radiology, and


  • Notes.

Should I let MSK see my health records through both Healthix and Carequality?

Yes. We strongly encourage you to give your consent (permission) for us to see your health information through Healthix. You don’t have to do anything to see your health information through Carequality. We can give you better care if you let MSK see your health records from your other providers through both Healthix and Carequality since some providers don’t use Healthix, while others don’t use Carequality.

Who can I contact if I have questions or concerns?

To opt out or change your HIE choice, you can contact the Health Information Management office at 646-227-2942 or [email protected]

If you have questions about our privacy practices, contact our Privacy office at 646-227 -2056 or [email protected]

If you have questions or concerns about your care, contact your care team or our patient representatives at 212-639-7202 or [email protected]