Frequently Asked Questions (FAQs)

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What type of information may MSK share through health information exchanges (HIEs)?

Examples of information MSK may share include:

  • Name, date of birth, gender identity and birth sex, and address
  • Past and future appointments
  • Medical conditions
  • Medications
  • Allergies
  • Past surgeries and procedures
  • Results of surgeries, procedures, and other tests, including blood work, radiology, and pathology
  • Notes
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Should I let MSK see my health records through both Healthix and Carequality?

Yes. We strongly encourage you to give your consent (permission) for us to see your health information through Healthix. You don’t have to do anything to see your health information through Carequality. We can give you better care if you let MSK see your health records from your other providers through both Healthix and Carequality. That’s because some providers don’t use Healthix, while others don’t use Carequality.

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Who can I contact if I have questions or concerns?

To opt out, change your choice, or ask questions about the HIEs, contact the Health Information Management office at 646-227-2942 or email HIEoptout@mskcc.org

If you have questions about our privacy practices, please contact our Privacy Office at 646-227-2056 or email privacy@mskcc.org

If you have questions or concerns about your care, please contact your care team or our Patient Representatives Office at 212-639-7202 or email patientrep@mskcc.org

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