International Patients: How to Request a Second Opinion by Mail or Email

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Even if you are not able to travel to New York for an appointment, you can still receive the medical opinion of one of Memorial Sloan Kettering’s world-class doctors by requesting a review of your medical information.

How to Get Started

To request a second opinion, here is how to get started.

1. Submit an appointment request form.

The first step in requesting a second opinion from an MSK doctor is to submit an online appointment request form.

Select “international patient” if you are requesting a review of your own records. Select “international caregiver” if you are requesting a review for someone else.

Some of the questions on the form are meant for patients who are making in-person appointments. Do not worry. You are in the right place. Under “Select Patient Services,” make sure to indicate that you are seeking services by mail or email.

Once you have submitted the form, one of our guest services assistants will reach out to you by phone or by email. This usually happens on the same day or the next business day.

2. Provide your medical information.

Your guest services assistant will provide you with a list of the medical information needed in order to conduct the review. We may recommend that you submit medical records, pathology slides, radiology images, or a combination of these items.

This is an important step because our opinion will be based on the quality and quantity of the information received.

We ask for all documents to be submitted in English.

For most people, this means you will need to have your medical records translated. We are happy to help you find a translator and coordinate the submission of your documents through one of the trusted companies we work with.

See a listing of private translation services based in New York City.

Cost of a Second Opinion

The cost of a second opinion varies from person to person depending on the services you would like included. Please contact our guest services team to learn more about the service options available and related costs.

What Is Included in a Second Opinion

Memorial Sloan Kettering’s world-renowned doctors will review the materials you have submitted and provide a medical opinion in the form of a written report. You can choose to receive a copy of the report by mail, email, or fax.

A second opinion does not include direct communication with the doctors who reviewed your information. You are welcome to submit specific questions along with your medical information so that these may be addressed as part of the second opinion. If you still have questions once you’ve received our report, we recommend you discuss them with your personal doctor.

Who Should Request a Second Opinion by Mail or Email?

In general, second opinions by mail or email are a good option for people who have already completed chemotherapy or radiation treatment. If you are on active chemotherapy or radiation therapy, we encourage you to complete your treatment before requesting a second opinion.

We typically recommend in-person appointments for people who may need surgery. That way, our doctors can make a thorough evaluation and present you with the best treatment plan possible.

Contact Us

Email us at international@mskcc.org.
Call 212-639-4900, Mon–Fri, 7:30am–5:00pm, ET.
Or use AT&T Direct Access by dialing the access number for the country you are calling from, then dialing 888-675-7722. If you need a translator, we will locate one while you are on the line. Or email international@mskcc.org and tell us the language you speak along with the time you wish to call. We will arrange for a translator to be available.

Mailing Address

Bobst International Center
160 East 53rd Street
Rockefeller Outpatient Pavilion, 11th floor
New York, NY 10022

Fax: 212-639-4938